Return Policy

Return Policy for Hnyahsap.com

At Hnyahsap.com, we take pride in crafting durable, high-quality wooden products that are built to last. Since each piece is handmade and unique, we aim to ensure your satisfaction with every purchase. Please review our return policy carefully before placing your order.

1. Non-Returnable Products

• All of our products are handcrafted using solid wood and are inspected for quality before shipping.
• Due to the nature of handmade items, slight variations in color, grain, or finish may occur. These are not considered defects but a part of the product's natural beauty.
• For this reason, we do not accept returns based on buyer’s remorse, subjective preferences, or minor variations in appearance.

2. Eligible Returns

We only accept returns under the following circumstances:

• Defective or Damaged Items: If the product is damaged during shipping or arrives with a defect that affects its functionality.
• Incorrect Item Received: If the item delivered does not match the one you ordered.
• Fragile Products: If the product is particularly delicate and arrives broken despite our careful packaging, we will process a return or replacement.

3. Return Process

If your item qualifies for a return under the conditions stated above, please follow these steps:

1. Contact Us: Email us at [your email address] within 7 days of receiving your order. Include your order number, photos of the issue, and a brief explanation.
2. Approval: Once your return request is approved, we will provide you with detailed return instructions.
3. Shipping: The item must be returned in its original packaging. Customers are responsible for return shipping costs unless the issue is due to our error.

4. Refunds and Replacements

• Once we receive the returned item and confirm the issue, we will process a refund or send a replacement.
• Refunds will be issued to the original payment method within 7-14 business days.
• Custom or personalized items cannot be refunded or replaced unless they are defective.

5. Exceptions

• Wear and Tear: Normal wear and tear or misuse of the product does not qualify for a return or refund.
• Custom Orders: Personalized or customized products are non-returnable unless they are damaged or defective upon arrival.

By purchasing from Hnyahsap.com, you agree to this Return Policy. Thank you for supporting our handmade wooden designs!